terms and conditions

Product availability

our inventory is maintained by a real-time tracking system at all times, however items will sometimes get sold out during the day and maybe while you are placing an order. If any item is sold out or if there is any delay for its supply due to shipment schedule, we will notify you as soon as possible.

 

Pricing

All prices are listed in Hong Kong Dollars (HK$) with NO sales tax.

KIDZ WAGON reserves all rights to change prices without any advance notice. 

 

SEE+SHOP service

It is our priority to provide the best service to you personally.

We only serve one client at a time and will suggest a convenient location so your shopping experience with KIDZ WAGON will be as enjoyable as it is in a real shop. We therefore would avoid any outdoor areas, restaurants, common area or buildings with another own purpose such as a library.

Suitable locations would be an activity room at the club house of your building, a private corner at your office (at suitable time and under suitable circumstances), or preferably your home if it can be arranged. To protect the safety of both yourself and our staff, kindly note that we can only confirm an appointment with you when a clear, detailed address is provided.

Your privacy is our top concern and all the information you provide is only stored internally and with the Shopify system, which is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify, including us.

We do not sell, rent or loan your personal information to others under any circumstances. However, we do use your personal data to process your order and provide you with a more personalized service.

 

Payment methods

1. Credit Card

Various credit cards are accepted through Braintree system (a PAYPAL company) when you purchase online.

While at our showroom, we take ALL credit cards and EPS.

2. PayPal

This is highly secure gateway that you can use to pay without disclosing your credit card details.

3. Cash

We ONLY accept a small amount of cash payment to cover any discrepancies if a client has opted for our “See+Shop” service.

4. Others

Kindly use our online payment system while ordering. We currently do not accept bank transfers, cash on delivery or bank cheques.

 

 

Further identification

KIDZ WAGON reserves the right to request for any further identification as required when cancelling an order.